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What’s your return policy?
The nature of Fitboosts high quality products mean that we cannot accept returns unless on very special circumstances, that’s how much we trust our products and service.
1.1 At fitboost, we do everything possible to make sure that you are completely satisfied with our products. We have an authentication process that ensures that the products delivered to you are of high quality.
1.2 We will provide a full refund/credit note based on the conditions listed below:
Full Refund/Credit Note Available If:
The purchase was paid for during the ordering process and;
- you received a defective item;
- the ordered item(s) is lost or damaged during transit;
- the ordered item(s) is past its expiry date.
1.3 If you are not fully satisfied with your purchase due to any of the above, you can return the product for a full refund/credit note or exchange. Items MUST be returned in their original packaging in an unused state. Please keep the receipt as emailed to you or was contained inside your package.
1.4 We will not accept a return request resulting from a change of mind or the picking of a wrong product . We recommend you inspect your order as soon as it is delivered to you as we are not able to accept returned products that have been opened or used unless they are defective.
1.5 Items should be returned IMMEDIATELY.
1.6 Any products that you wish to return must be in the original packaging and unopened. If the product to be returned does not meet these conditions, we will be unable to offer a refund.
1.7 You will not be able to give you a refund/Credit Note if:
- You simply change your mind
- You bought an item by mistake